Game Crashing on Startup since 10/18
My game was working fine this morning (October 18), but when I tried to visit a neighbor's town to do a quest, the game crashed. Then it kept crashing, so I gave up on trying for the moment. I set my...
Forum Discussion
Hello all,
Please follow the steps below to report this issue to support:
- Go to submit a ticket after logging in: https://help.firemonkeys.com.au/hc/en-us/requests/new?ticket_form_id=46384
- Select the relevant issue such as "Crash when visiting Neighbour's town - Sim stuck"
- Complete the ticket, ensuring you include your player ID
- Await automatic response, and follow the instructions
- A Specialist will assist you
- Refrain from playing
Let us know if you have any further questions!
the link doesn't wOrK.
@chinona Looks like the support site is having some issues at the moment. Could you please check back in some time?
Apologies for any inconvenience caused!
@EA_Kristi The steps you are suggestIng are found on the firemonkeys Page and that's exactly what I did but my inquiry was completely ignored although I kept asking whether they needed further Info. I even asked that they just let me know if it's not possible to fix my game so that I would simply deinstall it - no answer at all. And now the Support page shut down - yeyi, it's the weekend in Australia,right? Very frustrating customer support! I'm working in PR - this is not a good corporate behaviour.
@SandraSimms85 Did you get an email reply after you submitted the ticket? After the automatic reply, I can take a few days for a Specialist to get back to you.
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