Game Crashing on Startup since 10/18
My game was working fine this morning (October 18), but when I tried to visit a neighbor's town to do a quest, the game crashed. Then it kept crashing, so I gave up on trying for the moment. I set my...
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@chinona Looks like the support site is having some issues at the moment. Could you please check back in some time?
Apologies for any inconvenience caused!
@EA_Kristi The steps you are suggestIng are found on the firemonkeys Page and that's exactly what I did but my inquiry was completely ignored although I kept asking whether they needed further Info. I even asked that they just let me know if it's not possible to fix my game so that I would simply deinstall it - no answer at all. And now the Support page shut down - yeyi, it's the weekend in Australia,right? Very frustrating customer support! I'm working in PR - this is not a good corporate behaviour.
@SandraSimms85 Did you get an email reply after you submitted the ticket? After the automatic reply, I can take a few days for a Specialist to get back to you.
@EA_Kristi yes, I did get an automatic email. I just don't understand why it takes forever to reply since they say they found a way to fix it. It's very annoying. And let's face it - playing the game is not really free so you guys must be losing money by blocking customers and holding them back from spending!?
@SandraSimms85 When did you submit the ticket? The response time really depends how many other help requests have been submitted, but I am sure a Specialist will get back to you as soon as possible.
Thank you for your patience!
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