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Anonymous's avatar
Anonymous
8 years ago
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I Lost My Penthouse Elevator Door?

The Simsfreeplay New Update I built a new penthouse and when I started moving and deleting stuff I deleted the main entrance with the elevator door now I cant receive my daily mail
  • EA_Mai's avatar
    EA_Mai
    8 years ago

    Hi @JamieBlue2018,

    I'm sorry to read you are having this issue, I know the elevator is important to be able to use the Penthouses. ☹️ Unfortunately, in this case we can't help you here on Answers HQ, as you will need the help of the Firemonkeys support team. Please, contact them as explained here, so they can help you with this problem.

    Let us know if you have any questions or issues to contact them, or if we can help with anything else,

    -Mai

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago

Hi @JamieBlue2018,

I'm sorry to read you are having this issue, I know the elevator is important to be able to use the Penthouses. ☹️ Unfortunately, in this case we can't help you here on Answers HQ, as you will need the help of the Firemonkeys support team. Please, contact them as explained here, so they can help you with this problem.

Let us know if you have any questions or issues to contact them, or if we can help with anything else,

-Mai

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