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JValderas's avatar
JValderas
Seasoned Novice
13 days ago
Solved

Incorrect login, can't switch accounts.

I got a new phone today. Everything transferred except I have to log in to all my apps again. I started to log in to SFP with the wrong FB account and now I can't log in with the proper FB account. If I Cancel, I get an error. I've tried uninstalling/reinstalling the app, restarting the phone, all the usual crap. There is no way to change users. HELP!!

android
technical issues
  • JValderas's avatar
    JValderas
    12 days ago

    ‼️I finally got in! I took numerous log out/ log in attempts plus uninstall/reinstall actions but I got it. Whew! Now I can delete the app from my old phone. Thanks for your help Erin! ✌️

5 Replies

  • ErinPW's avatar
    ErinPW
    Seasoned Veteran
    12 days ago

    On iOS it helps to clear the browser cache, but it’s important to log out from all  accounts that are logged in online. Not sure if it helps on Android, too. 

  • JValderas's avatar
    JValderas
    Seasoned Novice
    12 days ago

    Thanks for the reply but I tried all that, too. 😖

  • ErinPW's avatar
    ErinPW
    Seasoned Veteran
    12 days ago

    😢

    Are you using the FB app? That one may also cause trouble when using different accounts. 

  • JValderas's avatar
    JValderas
    Seasoned Novice
    12 days ago

    ‼️I finally got in! I took numerous log out/ log in attempts plus uninstall/reinstall actions but I got it. Whew! Now I can delete the app from my old phone. Thanks for your help Erin! ✌️

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