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@martha4858 The first ticket I put in was closed immediately with an automated answer (because they assumed that some canned steps would solve the issue - they did not). I responded as such, and that reopened the ticket, but I didn't get another acknowledgement.
I opened another ticket - choosing different subject headers this time to avoid the auto response. This generated an acknowledgement that they are experiencing higher than usual call volume and there will be a long delay in responding. Oh well..
I'm using a large business wifi right now (though it requires a password) - that's where I've been having the issue. Using cell data doesn't help either.
Will look around for a totally open public wifi with no login and see if that makes a difference.
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