Loosing Sim packs
I recently added a few sim packs to my game to help my progress, it's taken my money but I don't have any of the packs which include, £14.99 simoleons/LP pack, a pool cleaner pack £1.99 And a art dec...
Forum Discussion
Some of the listed items are unlocks and should be in the store (the one you see in edit mode) for you to purchase, like the pool cleaner
Check the sections for Outdoors- pool items and I think lights and decorations for the Art deco pack (if it's the current one)
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
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