Lost game progress
I have lost 3 years of progress in my game after uninstalling . When I reinstalled I got the following message EA have confirmed that I only use one device for my game but otherwise have been of...
Forum Discussion
Since the FB and Google Play accounts save separately, I guess the EA account will save separately, too. Did you try to download with the EA account logged in? If there’s a save, it shouldn’t be older than a few weeks. (Depending on the date you’ve logged out.) Before logging in with the EA account, make sure the auto save is switched off, and don't tap the Party Boat or globe before you have the correct data, to avoid overwriting the data that’s tied to the EA account.
When the game downloads EA and FB are logged out and when I log in to them it still says no data to download also auto save is on but I don't play with it on.
Another odd thing, when the game loads after the reinstall it shows I have a sim visiting a neighbour's town. Surely it should take me to the exact point I last saved but you can't save while a sim is visiting a neighbour's town .
I really appreciate you trying to help me with this.
A while ago I ran into the “no data in the cloud” myself. It was just easier to solve, because I had a pretty fresh backup on my phone. Losing years of progress or even the whole town would be horrible to me! That’s why I feel with you :)
It’s really weird that you got a save with a Sim in a neighbour’s town. Like you said, you can’t save then, and I think the auto save wouldn’t be able to do so either.
Sadly there’s not the correct data with any of your accounts. Do you think, you can go ahead playing from the point your game is now? If you made purchases, you could ask the support, whether they would unlock those items for you, hopefully including the VIP points.I guess that's my only option, thanks again for your help .