Forum Discussion

marebu's avatar
11 years ago

Lost month or more of work and some money. Please help me get it back

It's a bunch of crud. I have worked and saved with cloud and then save when logging out and I had to reinstall again and it put me back a month or so. That was long work going through tasks and paying for few things and its all gone. Will you help me get it all back. You don't  gonthrough alot of tasks and some money to do that much over! So unfair. I should get help to get back to where I was 2 hrs ago. I had toddler finger painting an infant completing a task. Working on elderly task and buildings built. All teens grown and a toddler to preteen and now I'm back to teens that have been grown awhile now and many tasks to do. Paid for 3 adoptions.

2 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago
    You will need to contact customer support not the community forum they will be able to restore your purchases that you lost as long as you can provide them with an electronic receipt but as for restoring the progress I'm not sure how that could be resolved saving it to the cloud should have only set you back a couple of hours not a month

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