Forum Discussion

anoush541's avatar
4 years ago

Lost objects sims freeplay

Hi. I posted this in an old thread, apologies but I'm so upset that after playing for 11 years I just had my first problem with the game and support. My game started crashing so I uninstalled. And yes I always saved to cloud before quitting. When I reinstalled a lot of my won items were missing including my items won in Simdex and a couple of houses. Now theres a new Simdex with differant prizes . Im level 55 and basically completed everything awhile back but this says I havent, yet before I uninstalled and they.made Simdex available I was immediately awarded prizes. Whats strange is when I went to upload my cloud save it said it was from an android and was unavailable. I play on a Kindle Fire 7th gen, I also had a backup game on my iphone at the time. All I want is my items back, Im not a child Im 67 but this game was such a source of fun and pleasure to me. Ive enclosed the items Im missing

2 Replies

  • @anoush54 

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you, please contact support instead

    I am sorry you lost progress but as just another player there is not much I can do, there are no advice I can give you as it might make things worse

    I can tell you that

    This is a WORLD WIDE OPEN FORUM, please be careful what information you put out there for everyone to see

    As you said, you are not a child, please edit your photo to crop out personal information or remove it


    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
    I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
    Or contact support via FB or Twitter, links are at the bottom of the page

    You can share the photo in its entirety with support as only support and EA/Firemonkeys can access it (not every and all with access to the internet and a web browser)

  • @anoush54 hi, i'm from 2023, very late to ask but i'm really curious since i'm experiencing the same thing. did you get the lost items and prizes back? thank you.

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