4 years ago
Lost objects sims freeplay
Hi. I posted this in an old thread, apologies but I'm so upset that after playing for 11 years I just had my first problem with the game and support. My game started crashing so I uninstalled. And ye...
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you, please contact support instead
I am sorry you lost progress but as just another player there is not much I can do, there are no advice I can give you as it might make things worse
I can tell you that
This is a WORLD WIDE OPEN FORUM, please be careful what information you put out there for everyone to see
As you said, you are not a child, please edit your photo to crop out personal information or remove it
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page
You can share the photo in its entirety with support as only support and EA/Firemonkeys can access it (not every and all with access to the internet and a web browser)