Missing VIP Rewards
I’ve leveled up my VIP 8 times and I’ve only received mystery box keys and additional sims when I became VIP level 1??? Why haven’t I got the other 7 lots of keys and sims??? I’ve tried refreshing bu...
Forum Discussion
At VIP 11 you should have gotten ONE key in total (at VIP 3)
You can see your keys in the task list, if you click the Weekly task tab
You will not see the key in inventory or home store
Is it possible that you've bought a mystery box, using the key, and did not notice?
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
Why only one key? What about the previous levels? I know where to find it and no I didn’t use any to open a mystery box
Why?
I do not know, I am a player just like you. I know what you know.
If you read the VIP rewards you can see that you only get one Mystery box key and that is on VIP 3
If it is missing contact Firemonkeys, they should know "why" too
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the pageOk thank u!!!
