My Sims Freeplay game is STILL Being Accessed by someone I have not authorized to do so - as I've NEVER authorized anyone to access my game. You suggested I change my password - I did better and DELETED GOOGLE PLAY, SET UP A BRAND NEW EMAIL ADDRESS, no party boat friends, and then I logged completely out of google play. I made sure I had NO FRIENDS EXCEPT WHAT MUST BE THE EA DEFAULT and that is how ALL MY SIMS BECOME INSPIRED. Typically you'd want this to happen, but I don't because it says to me someone is going into my game and doing this. I log in every day - SEVERAL TIMES A DAY in fact - so I know it's not happening because I've been away from the game too long. There are no updates being passed thru - SO WHAT IS IT?!! I will submit a case to the online better business bureau if no one sees fit to answer what is a real concern because this deserves an answer.

Hi @DeeCeeWis, Given you changed your account, if no one else is using your mobile device, I would say this looks more like an error with the game than someone accessing your account to inspire your Sims. Do you see any changes in your game apart from your Sims being inspired? Did you download your game from Google Play? -Mai

Thanks for replying but not for suggesting someone else has access to my mobile device because I can assure you that's not the case. I've had this game for years and play in a way perhaps contrary to how others play - this is not the first time this has happened. I can't imagine a scenario where this would happen repeatedly - can you? I've tried working with firemonkeys but they are essentially useless - is there an EA neighbor that is always there? There must be because as I said - I deleted google play from my device, created a brand new email address that I only use with the Sims Freeplay and that neighbor still showed up on the party boat - which I never connect to. I also stay disconnected from Google play the majority of the time - only connecting infrequently to upload my game to the cloud. This default neighbor is the only thing I can see is causing my issue. I don't want this neighbor, friends or any other way to connect to my game.

Hi DeeCeeWis, What you are describing is not possible. Neighbors cannot access your game. The only way for a person to access your game is if you give them the email address for FB or Google+ that you use to access your game. Since as you have reported, you changed your email as well as the password, it isn’t possible for someone to access your game. When party boat neighborsmvisit your town, they are visiting your save data not your live game. While it is possible for a Firemonkeys game tech to access your live game, I can’t see them singling out a random player to visit their town and inspire their sims. There is a default if you don’t visit your game for a few days that will inspire all of your sims though. Also food for thought. You don’t own your game. EA/ Firemonkeys owns the rights to your game as stated in their user agreement. By signing the UA, you are stating you agree with those terms. This grants you usage rights only.

So when all else fails, pull out the old UA huh? Well thanks for getting back to me but clearly you didn't read my posts. I was visiting the game several times per day during the toddler thing, so that's out, and I also mentioned I created a new email that isn't being used or given to anyone - not fb or Google play, other than when I upload the game to cloud, then I immediately log out again. But thanks for the best call back in the world with UA - because of course that is the answer to all questions no one really wants to bother investigating and answering. Have a great day.

Hi @DeeCeeWis, You are asking for help to the community, @cdndragonfly was only trying to help. As they explain - it's not possible for someone to access your game through the party boat if you downloaded the game from official sources, Google Play or App Store. Yes, there is a default neighborhood you can visit if you don't have friends. This is not another player's neighborhood, but one created in the game so you can have 'someone' to visit even without connecting your game to Facebook/Google Play. -Mai

My Game is STILL Being Accessed by An UNAUTHORIZED PERSON

13 Replies

Anonymous
8 years ago
EA_Mai - it happened again. Opened the game last night and only a few sims that I made inspired we're inspired. Opened the game today ALL SIMS WERE INSPIRED.
This is ridiculous and my concern is valid. This is MY personal tablet with other things installed than sims freeplay - what other things are being manipulated while whoever - EA because they can - or someone else because of a security flaw - or SOMETHING IS WRONG! If this isn't happening to anyone else's game - WHY IS IT CONSTANTLY, PERSISTENTLY HAPPENING TO MINE?!
EA_Mai - you are obviously affiliated or connected with EA somehow - I think this is something that should be escalated to an area that can handle it. It seems like my only option to prevent this is to uninstall the game, but at this point - the way the game is constantly being accessed and manipulated - I'm not sure my tablet wouldn't continue to be accessed. If you're going to suggest firemonkeys - I'll take my chances filing a technical support case and have someone call me, because this goes beyond a simple "I can't get my sim to go to sleep" or "my screen looks fuzzy" - my personal information is on my tablet and day after day this is happening. I need a REAL answer. Please advise.
Anonymous
8 years ago
EA_Mai - it happened again. Opened the game last night and only a few sims that I made inspired we're inspired. Opened the game today ALL SIMS WERE INSPIRED.
This is ridiculous and my concern is valid. This is MY personal tablet with other things installed besides sims freeplay - what other things are being manipulated while whoever - EA because they can - or someone else because of a security flaw - or SOMETHING IS WRONG! If this isn't happening to anyone else's game - WHY IS IT CONSTANTLY, PERSISTENTLY HAPPENING TO MINE?!
EA_Mai - you are obviously affiliated or connected with EA somehow - I think this is something that should be escalated to an area that can handle it. It seems like my only option to prevent this is to uninstall the game, but at this point - the way the game is constantly being accessed and manipulated - I'm not sure my tablet wouldn't continue to be accessed.
If you're going to suggest firemonkeys - I'll take my chances filing a technical support case and have someone call me, because this goes beyond a simple "I can't get my sim to go to sleep" or "my screen looks fuzzy" - my personal information is on my tablet and day after day this is happening. I need a REAL answer. Please advise.
Anonymous
8 years ago
AND AGAIN - IT HAPPENED AGAIN!! I know an update hasn't occurred, I know I've been visiting the game several times a day, I know no one has access to my device other than myself, I know this is some B.S. and it's happening. I'm not going to wait for a non-answer or to be told it's okay if EA is accessing my game and manipulating it in a way I don't want because EA owns it, or that it can't be happening - BECAUSE IT IS HAPPENING. If this game was on a tablet owned by EA, I'd have no problem with EA or someone associated with EA accessing the game and the tablet - but this is MY TABLET and it has other things on it that I haven't and wouldn't give access to anyone else. Clearly someone has access and I'm tired of being told it's not happening. I'm only sending this message so I can show that I've made a good faith effort to find out what's going on and that I've been largely ignored and/or mocked and basically told I must be imagining it or someone causing it myself. On to the next step to find an answer.

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My Game is STILL Being Accessed by An UNAUTHORIZED PERSON

13 Replies

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