Forum Discussion

fdce4c3e837b4b52's avatar
fdce4c3e837b4b52
Rising Novice
1 year ago
Solved

No cloud save

I've been playing for months now with two accounts (one actually was for my daughter) but since last weekend for one of my accounts my cloud save is gone. I tried everything, log out in the account ...
android
technical issues
  • ErinPW's avatar
    ErinPW
    1 year ago

    I’m sorry you ran into this issue! 
    Did you possibly also play with Google Play logged in not long before this happened? There might be a chance to get that save. Depending on when you saved with Google Play, you may have lost some progress though :( 

    You can also contact Support for help. You’ll find  a button “Help Center” at the bottom of this site. 

fdce4c3e837b4b52's avatar
fdce4c3e837b4b52
Rising Novice
1 year ago

Thank you, you just saved me!

Indeed there was a cloudsave in the Google Play. Apparently I was only cloudsaving to Google, not to EA. And I do remember now that last weekend I disconnected the Google Play account because I didn't see any use for it. Never thought that the cloudsave-option would pick the Google Play servers and not the EA servers when both are logged in at the same time.

From now on I will use one device per account, just to prevent future confusions or risks when changing account

 I was able to get my gamesave back again, no loss at all. So again, thank you!!!!!!!

ErinPW's avatar
ErinPW
Seasoned Ace
1 year ago

I‘m glad you got your town back!

For sure it’s better to have different towns on different devices!  

I hope you don't mind another suggestion. Use both accounts for your town to save the game. Upload the data once when only Google Play is logged in, and again when Facebook is also logged in. The game used to do this automatically, like it’s stated in the Account Manager. But now we have to do it on our own. 

 

  • fdce4c3e837b4b52's avatar
    fdce4c3e837b4b52
    Rising Novice
    1 year ago

    Thanks for the advice, that's a good idea. So I will have to log in on Google Play, save to cloud, log out, log in on FB, save to cloud and that way I will have two cloud saves (normally, when things go like they should). Now I will try to find out whether I can have a second Google Play account to connect to the other SFP account, so that I can double-cloudsave for both games. Thank you once again!

    • ErinPW's avatar
      ErinPW
      Seasoned Ace
      1 year ago

      You’re welcome!

      I’m not sure if it’s necessary to log out from Google Play. Guess, it’s the same on Android and iOS devices. 
      Usually I let my Game Center account logged in all the time, and just log in with the FB account on top. Then I force close/open up the game, upload to the cloud and log out from FB again.
      I want to avoid the current issues with FB login in SFP on Apple devices, so I only use FB when needed. 

      • fdce4c3e837b4b52's avatar
        fdce4c3e837b4b52
        Rising Novice
        1 year ago

        I play on Android. Before I logged out of Google, I was always connected with both, FB ànd Google. But it seems that when I was uploading to the cloud, it only uploaded to Google, never to FB. Maybe that's an Android issue, but to stay safe I'll do both separate.

        How do you get your neighbours without FB btw?

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