Re: Download error for sims free play

@martha4858

I did all of the steps and tried on different WiFi also. My network speed ranges from 50kb/s to 120kb/s while downloading. I don't know what to do! It stays on 0% and only finnishes to download 1MB. Then I get this error message:

@RohanBez

Here is what I found on Fire Monkey's site using the link I posted for support.

Download is stuck
If your download of the additional content is stuck at 0.0 kb/s please try the following steps to complete the download:

Update to latest OS version
Turn wifi off/on
Force close and re-open the game
Turn off “auto-lock” options in device settings
Do not use any other apps throughout the download process
Ensure the game stays on during the download process

@martha4858

😕😔 tried it also! Doesn't work! I'm feeling sad cause this is one of my favorite games.

@RohanBez

Have you contacted support?

@martha4858

Do you think they can maybe help?

@RohanBez

Maybe, but you won't know unless you contact them. 

@martha4858

okay...thanks martha! I will try... If nothing works then i will stick to sims 4

@RohanBez

I've never update. I'm still doing sims 3. 

@martha4858

lol. But sims 3 is still the better game! That i can garuntee

@martha4858

EA doesn't want to help me... I tried alot of times now... What do I do now? 😱

@RohanBez

You need to contact fire monkey they are the developers of the game. Just go to this post and click on the link, which will take you to their form.

@martha4858

ok thnx!

Hello all you frustrated Simmers.  Good news, the bug has been fixed and you can get back into your game via a Google Play update - yay.  I have done so and opened my game and thankfully all the content is there except for missing the live time event.  As suggested in the info update, I have put in a request via FM to have my Hacienda Live Event Reward given as I had virtually completed it.   Big thank you to everyone for various inputs keeping us updated and especially to the team at FM for fixing it. 

Hey @aussiesoni please do not bump older threads such as this as it can be considered spam.

Darko