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trayrb66's avatar
trayrb66
6 years ago

Re: Missing VIP Rewards

Having the same issue. Send email to firemonkey May 16 2020. Got response back from Firemonkey support representative Partha,  in which was stated it was a developer's issue and they would forward a email to them. They sent directions to possibly fix issue, unfortunately it did not. I was only 20 points away from Vip perk 9 so I upgraded to see if it would correct issue and I'm still missing the rewards 1 key and 1 extend time coin per day, which I definitely need. Firemonkey did send me some which I very much appreciated. But I would love to receive them on a daily basis per VIP 9 status. 

3 Replies

  • minicha-em's avatar
    minicha-em
    Hero+
    6 years ago

    You got ONE Mystery box key at VIP 3, it is not a new perk for VIP 8/9

    Time tokens are given ONE per VIP level, not a daily thing

    The daily perk for VIP 8 is a free seed for Social Point flower, normally 20 LPs a spin

  • trayrb66's avatar
    trayrb66
    6 years ago

    Oh ok but 8 does give a key as u can see in picture posted below. And I did not get ever a key or extra time extension when upgraded to 9 

  • minicha-em's avatar
    minicha-em
    Hero+
    6 years ago

    the key you show is a reward for VIP 3 - it does NOT have a label that say "NEW" or "up-arrow +1" or "FREE!", indicated that is a reward you have already gotten  for a previous VIP level

    If the reward/perk does not have a label "new", "free" or "up arrow +number" it is not a reward/perk for the level, it is a reward/perk for a previous VIP level

    You should have gotten another Time Extension Token though, contact Firemonkeys if you did not get it

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
    I personally can not sign in with chrome, so you might need to try different browsers

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