did you contact support like I suggested in my answer to your previous post 4 days ago? Here is the link again.
http://answers.ea.com/t5/The-Sims-FreePlay/INFORMATION-The-Sims-FreePlay-Support/td-p/1877383
You should have gotten a confirmation email with a ticket number and a link. You can to to the link to check the statuse of your issue. You need to give them time. They are very busy helping others and will get to your ticket in the order it was received. You may want to send them a not through the link and let them know the troubleshooting things you did so they don't have to suggest you do them over.
