Re: Q: Losing 'purchased' content when resetting the game.
I have not done this, so I do not know for sure
but
I think it means EVERYTHING
Good that you ask before knowing what it means 🙂
Do not do it until you do know, as it can not be undone
What I know is: By resetting the game, you start from scratch, with nothing - including time limited prizes you have earned from Live Events, Sim Chases etc
You have to level up hobbies again and do all the quests etc
Maybe the packs for real money will be there, but I just do not know, if the game ID changes with a resetting, those purchases would be gone as they are tied to the game ID
I am currently alone on this board, so there is no other who will answer - and for this issue I do not know
Why do you want to reset the game?
- To do the quests again? Maybe get the items that had a time limit on them for completing quests/hobbies?
If yes, the reset will allow you a chance but any items you've earned in other events will be lost and might not return
- You're tired of your town and sims?
If that is the reason, I'd store every item, demolish every lot and delete all sims, that way you can rebuild, recreate without losing any content you've earned or bought
Maybe support can help you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
Oh, wait @EA_Lanna do you know if the game ID changes if you reset the game and if real money purchases are lost or stays?
