Can it have been a delayed reaction? Like if you've had your device in a car going on a pothole filled road? Or if you had the device in a backpack when you went on a running round? Trying to figure out why (out of pure curiosity) but have no idea how to fix it other than contacting Firemonkeys support
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers