Re: Some of the neighbours are missing from the Party Boat

Hi folks, 

Thank you to those who've reached out so far. We continue to look into this issue but in the meantime we may have a workaround to recover some of the missing neighbors. 🙂

There is a Facebook account setting that may be causing some of the missing friend issues. It's a privacy setting and some of the missing neighbors might have it set in such a way that even people set as friends cannot see an account in the connected app.

The setting needs to be updated from each of the missing neighbors side of things using the following steps: 

1. Go to https://www.facebook.com/
2. Click the Account button (top-right corner when viewing on a PC browser) to open the Account drop-down menu
3. Select 'Settings and Privacy'
4. Select 'Settings'
5. Select 'Apps and websites' from the list on the left (you may need to scroll down to find this)
6. Select 'The Sims FreePlay' (use the search function if you have many apps)
7. Check the setting for "Who can see that you use this app?". If the setting value for step 7 is 'Only Me' then you will need to change this to 'Friends' so that your friends can see you in their ‘Neighbors’ list in the Sims FreePlay game.

Please connect with your friends on Facebook that are missing as neighbors and ask them to double check this setting. Once they do, check to see if they've reappeared on the party boat for you. It would be no harm to check your own settings in case you are a missing neighbor for someone else too. 

Please let us know how you get on with these steps.  

- EA_Lanna