report a bug
Soooo... apart from the in-game-help sending me a link to a "report a bug" site, that leads directly to the home subpage, and then being sent in circles and circles until you end up here to ask a que...
Forum Discussion
I do not think that is how it is suppose to work but I have only completed two neighbourhoods in Sim springs, it may have changed
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page
