Forum Discussion

Not applicable

2 years ago

Several bugs

Hi, It's been almost a month now that I've notice the following "problems": - sims not completing their actions: once I get out of the game and then get in again (either just changing tab or shutti...

minicha-em

Hero+

2 years ago

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.firemonkeys.com.au/hc/en-us/requests/new
Or contact support via FB or Twitter, links are at the bottom of the page

65497128
Not applicable
2 years ago
@minicha-em

I did try signaling the problem to Firemonkeys and they emailed me back that:
"You can now get help in-game. We no longer support tickets sent through this system and will close this case. Check to make sure you're running the latest version of the game, then contact support in-game.

To get help, contact customer support through your in-game settings. If you can’t access your game, follow the steps in our article: https://help.ea.com/help/mobile/get-help-for-ea-mobile-games/
Choose the Sims FreePlay link in the article for more info about in-game help resources."

So yeah... I informed EA. Anyone else experiencing same bugs?
- minicha-em
  Hero+
  2 years ago
  Heard of all of them but as players like you
  
  we can do what you yourself can do, nothing more
  
  maybe give some useless tips that have already been tried and failed
  
  log in, log out
  
  hard close, restart
  
  shut device off, wait 2 min, start device
  
  load game to different device, preferable to different OS (if you use Apple, load to Android - if you use Android load to Apple)
  
  delete/reinstall
  
  switch connection, wifi, 4G 5G cellular etc
  
  this is something support needs to handle as we as players can not help you
  
  and yes, we are as annoyed with support as you are
  
  this is not something we can handle, without breaking ToS
- rika920
  Not applicable
  2 years ago
  I am and I contacted Firemonkeys and was give a similar response. I've also deleted, reinstalled the game and tried the steps the other user recommended- to no avail...