Several bugs
Hi, It's been almost a month now that I've notice the following "problems": - sims not completing their actions: once I get out of the game and then get in again (either just changing tab or shutti...
Forum Discussion
@minicha-em
I did try signaling the problem to Firemonkeys and they emailed me back that:
"You can now get help in-game. We no longer support tickets sent through this system and will close this case. Check to make sure you're running the latest version of the game, then contact support in-game.
To get help, contact customer support through your in-game settings. If you can’t access your game, follow the steps in our article: https://help.ea.com/help/mobile/get-help-for-ea-mobile-games/
Choose the Sims FreePlay link in the article for more info about in-game help resources."
So yeah... I informed EA. Anyone else experiencing same bugs?
I did try signaling the problem to Firemonkeys and they emailed me back that:
"You can now get help in-game. We no longer support tickets sent through this system and will close this case. Check to make sure you're running the latest version of the game, then contact support in-game.
To get help, contact customer support through your in-game settings. If you can’t access your game, follow the steps in our article: https://help.ea.com/help/mobile/get-help-for-ea-mobile-games/
Choose the Sims FreePlay link in the article for more info about in-game help resources."
So yeah... I informed EA. Anyone else experiencing same bugs?
Heard of all of them but as players like you
we can do what you yourself can do, nothing more
maybe give some useless tips that have already been tried and failed
log in, log out
hard close, restart
shut device off, wait 2 min, start device
load game to different device, preferable to different OS (if you use Apple, load to Android - if you use Android load to Apple)
delete/reinstall
switch connection, wifi, 4G 5G cellular etc
this is something support needs to handle as we as players can not help you
and yes, we are as annoyed with support as you are
this is not something we can handle, without breaking ToS
Featured Places
