simpoints

Can you please try the troubleshooting steps mentioned here?

http://answers.ea.com/t5/The-Sims-FreePlay/TROUBLESHOOTING-I-have-lost-content-for-The-Sims-FreePlay-How-do/td-p/1156456

If this cannot help you, please get in contact with the Firemonkeys support team directly:

http://answers.ea.com/t5/The-Sims-FreePlay/INFORMATION-How-to-contact-customer-support/m-p/1877383