Forum Discussion

Anonymous

10 years ago

SolvedApproved

sims 4 (7/9/15) new update wont open sims up

Dear EA I have played the Sims for years and I am on level 55+ . After downloading the new romance island my game won't open. I have tried force stop and clear cache nothing works. I am prepared t...

martha4858
10 years ago
Hi @carolbeavis

I assume you're talking about Sims Freeplay, not sims 4, since you posted on this board and sims 4 isn't played on a kindle fire. You can remove and reinstall the game and not loose much data if you have recently saved to the cloud. Other things you might try is to reboot your device and close all apps. If none of this helps you need to contact support.

martha4858

Seasoned Ace

10 years ago

Hi @carolbeavis

I assume you're talking about Sims Freeplay, not sims 4, since you posted on this board and sims 4 isn't played on a kindle fire. You can remove and reinstall the game and not loose much data if you have recently saved to the cloud. Other things you might try is to reboot your device and close all apps. If none of this helps you need to contact support.

Anonymous
10 years ago
Approved
Martha
A BIG thank you.
It was the sims freeplay I have, so I took a deep breath and pressed the uninstall button.
Then I proceeded to the cloud icon fortunately the game on the kindle fire saves data automatically when the game is exited , but I wasn't sure if it had.
Read the instructions on what to do and it loaded back up.
All I have lost is the romance island update , but that's updated ok now.
So pleased that there are people out there who take the time to help others.
Carol
- Scottyhino315
  New Rookie
  7 years ago
  Where do you read the instructions in The Sims FreePlay.
  - martha4858
    Seasoned Ace
    7 years ago
    @ScottyHino315
    Here https://answers.ea.com/t5/The-Sims-FreePlay/READ-FIRST-The-Sims-FreePlay-FAQs-Known-Issues/td-p/1156566
    and here
    https://thegirlwhogames.blog