Sims Freeplay Screenshots
I would like to know why a desktop computer screenshot is needed for proof of purchase in sims freeplay. It's impossible when it's a mobile game.
Forum Discussion
Thank you for understanding. Well, I would ask for return of purchase but I can't. I ordered the toolbox for Rustic Acres, it worked for the cottage but not for the other buildings. I just wanted to know why. I just got really upset about the screenshot issue. I just cant wrap my brain around not being able to prove purchase from a mobile when it's a mobile game.
Agreed, that is ridiculous. A grab is a grab weather it is from a mobile or desk top
I always get an email to confirm my purchase
Can you grab that from a desktop?
I've asked EA to look into this
A mobile grab should be as valid as a desktop grab when it comes to proof of purchase
What about the mobile players who play on mobile because they do not have a computer?!
Thank you so very much for contacting EA and your understanding.. I can only confirm purchases from emails on my mobile, not desktop. Believe me, I tried everything only to get even more frustrated. I wondered that as well, about others that don't have a desktop. It's just not right.
Also, I also think that Google needs to rewrite their requirements of screenshots, because the ingame help is sticking to that procedure:
