Forum Discussion
minicha-em
1 year agoHero+
Firemonkes are aware and say it will be fixed in an upcoming update
Not fun, but contact support and ask for compensation
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much more for you
Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page