Forum Discussion

KBarnett999's avatar
KBarnett999
2 years ago
Solved

Sims Freeplay

So I’ve been playing Sims FreePlay for years now. I used to have both the sound and music on, but for about 2 years now I’ve had my game completely muted. A few weeks ago, I got nostalgic and wanted ...
  • KBarnett999's avatar
    KBarnett999
    2 years ago

    I’m sorry, didn’t realize not including the device title would be such a big deal. I’ve never posted on here until that, so my bad. I figured with sims FreePlay it wouldn’t matter, clearly I was wrong. I’m using an apple ipad to play on. I very clearly have in game settings and it has worked perfectly fine until this recent glitch. Turning my device sounds all the way down kind of defeats the purpose of my complaint. I don’t mind the music playing for a bit if I’m ONLY playing the game. What I mind is when I have a YouTube window open and am trying do something quick in game, but the music overpowers my video. There isn’t a single sound option for the game in apple settings, I’ve gone through it all.
           I just logged back into the game after just checking yesterday, and it’s fixed now. Guess it was a glitch that lasted weeks. Help no longer needed. 

minicha-em's avatar
minicha-em
Hero+
2 years ago

Different devices have different settings for in game sounds

Some have it in device settings: sound settings, some does not

Since you have chosen not to disclose what device you are playing on, there isn't much that can be advised on this issue

have you checked sound settings on the device or in-game controls only?

another option is to turn down all sounds on the device, all the way down

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you, maybe support can tell you without knowing what device you play on


Contact support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.ea.com/en/help-top-issues/?product=the-sims-freeplay
Or contact support via FB or Twitter, links are at the bottom of the page

KBarnett999's avatar
KBarnett999
2 years ago

I’m sorry, didn’t realize not including the device title would be such a big deal. I’ve never posted on here until that, so my bad. I figured with sims FreePlay it wouldn’t matter, clearly I was wrong. I’m using an apple ipad to play on. I very clearly have in game settings and it has worked perfectly fine until this recent glitch. Turning my device sounds all the way down kind of defeats the purpose of my complaint. I don’t mind the music playing for a bit if I’m ONLY playing the game. What I mind is when I have a YouTube window open and am trying do something quick in game, but the music overpowers my video. There isn’t a single sound option for the game in apple settings, I’ve gone through it all.
       I just logged back into the game after just checking yesterday, and it’s fixed now. Guess it was a glitch that lasted weeks. Help no longer needed. 

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