Forum Discussion

u0npbwshkzsw's avatar
u0npbwshkzsw
2 years ago

Take a Hard Look in the Mirror - Love & Treasure Quest

On the island, the villa home is not loading (didn't even realize there was supposed to be something there until Mirror task) so I am unable to complete that task to progress the quest forward. No op...
mathildelfn's avatar
mathildelfn
2 years ago

The Same for me !!! And support says me to just add this bug on this forum ☹️(( 

i can’t continue/finish this quest without this action. And without this quest a lot of other quest is blocked ☹️( 

please help us !! 

EA_Cath's avatar
EA_Cath
Icon for Community Manager rankCommunity Manager
2 years ago
Hi everyone, we have passed along the information to the teams, we will keep you updated if we get some news!
  • Lisascht's avatar
    Lisascht
    2 years ago

    Hallo ich hab das selbe Problem wie kann ich dir eine dm schicken ? 

  • rekka2795's avatar
    rekka2795
    2 years ago

    @EA_CathPlease help asap! My event has a little more than 48 hours left! Can you help adding more time for my event? If I cant complete it in time? I had plenty of time to finish the event 😭

  • rekka2795's avatar
    rekka2795
    2 years ago
    @EA_Cath Hi, been having the same issues, have tried reaching out to you multiple times and firemonkeys. Firemonkeys did get back to me but said they couldn’t do anything other than offer me 100SP. I dont want that. I wanted the villa. Which would cost way more simoleons and time than 100SP or the redoing the quest itself, if i could even buy it at all that is. Very frustrated with their response. Ive done everything including updating my phone, verifying the app was up to date. Re-installing the app, clearing up some phone storage, and restarting my phone and the app regularly(i used to work for verizon Tech support i know the troubleshooting steps i can do on my end by heart. This IS an app bug. Period. The bug is clearly not on my end. Please help?? I just want the villa. If i have to redo the entire quest idgaf i just want to be able to get the villa but I cant do that without the villa lol
    • rekka2795's avatar
      rekka2795
      2 years ago

      Reference for conversation with firemonkey and myself

      EDIT by minicha-em

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      • rekka2795's avatar
        rekka2795
        2 years ago
        @rekka2795 @minicha_em not sure why any or at least all of that was censored. None of which was private info i dont think. Maybe the ticket number? Thats not personal though?
    • rekka2795's avatar
      rekka2795
      2 years ago

      The rest of the conversation with firemonkeys and myself @EA_Cath 

      to say the least I am very disappointed in the result. How about reach out to IT? Connect me with IT? Have IT fix it? Honestly thought I was talking to someone in IT or at least someone who could talk to IT. I said it was an gameplay bug issue. Sheesh. 

      is there anything you can do Cath? Seems like you helped most of the other people on here? My quest has officially timed out... I am 💯 fine in repeating the quest. I just need the villa to get the villa…

    • rekka2795's avatar
      rekka2795
      2 years ago
      @rekka2795 I realize now i cant do most quests at all without completing the love and treasure quest at all regardless if in time or not….great. So im just stuck in limbo till i get the villa or EA changes the task to look into “any mirror”. Cool. Very disappointed in the responses and non responses iv been getting. This game isnt my escape from real life or anything.

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