Forum Discussion

Anonymous

12 years ago

SolvedApproved

[The Sims FreePlay] Purchased LP and didn't receive them. But was charged

I purchased lots of LP ON MY IPAD and DID NOT receive them on sims freeplay. But yet I was still charged all the money! Does anyone know how to fix this problem?????????????????????????????????????!!!!!!!!!!!!!!!!!!

EA_Spectre
12 years ago
It may take a little time for your purchase to process. If you still don't receive your pack within 24 hours, try force closing all apps, including the Sims FreePlay and reboot your device to refresh it.

If this doesn't help, please upload your latest progress to the Cloud¹ and use the "Submit a Request" button in the menu bar at the top of this page and choose "Missing Purchase" to submit a ticket. A support representative will be with you as quickly as possible to assist you with your purchase query.

¹If you are not sure how to use the Cloud feature in the Sims FreePlay options menu (this game does NOT officially support Apples iCloud feature), please have a look at this topic for more information.

1 Reply

EA_Spectre
Community Admin
12 years ago
It may take a little time for your purchase to process. If you still don't receive your pack within 24 hours, try force closing all apps, including the Sims FreePlay and reboot your device to refresh it.

If this doesn't help, please upload your latest progress to the Cloud¹ and use the "Submit a Request" button in the menu bar at the top of this page and choose "Missing Purchase" to submit a ticket. A support representative will be with you as quickly as possible to assist you with your purchase query.

¹If you are not sure how to use the Cloud feature in the Sims FreePlay options menu (this game does NOT officially support Apples iCloud feature), please have a look at this topic for more information.