@2b3joxdgrv6w
Once the Audition room is build you should get customers rewarding ticket stubs
Have you restarted game and device?
Log out/log in?
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you other than give you the basic trouble shooting steps
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome or safari, so you might need to try different browsers (I use Edge)
Or contact support via FB or Twitter, links are at the bottom of the page