iOS 14.5.1 seems to have fixed the issue for some
if you can, update your iPhone/iPad to 14.5.1
Do you have the FB app on your device?
If yes, delete it and try to connect through the browser instead
Perhaps delete FreePlay from FB apps and Websites and re-add it and give it new permissions?
Arrow down, top right in a browser when you're in FB
Settings & Privacy: Settings: Apps and Websites: FreePlay
Do not forget to set yourself visible to friends when you're in Apps and Websites: FreePlay
Do you have the game connected through Game Center?
If yes, have you tried connecting that way?
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you other than give advice
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
This really isn't my area of expertise but unfortunately I am the only one here so I try the best I can
You can't restore the game from Game Center alone?
I do play on an Apple device and I am connected through GC
but I am also connected to FB so I am not sure if you can or cannot connect through GC alone and restore the game
I updated to iOS 14.4.1 but nothing says anything about turning on tracking
the game is updated to Version 5.58.3 (H865) Save 550 Push 2588 (3 ..., i , about, scroll all the way down)
Is it maybe regional, only certain countries that require tracking?
I honestly do not know, What happens if you turn off the tracking?
I think support can help you better than I can for this issue
I'll link it below
Good luck
This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
I personally can not sign in with chrome, so you might need to try different browsers
Or contact support via FB or Twitter, links are at the bottom of the page
I have literally tried everything from deleting apps to wiping my tablet and starting fresh. All trackings are on. Many of us are having the same issue. After some digging I have figured a communality. Sims Freeplay has been removed from the apps and websites section under Facebook settings and there is nothing to link it back.
