Where is the Sims 3 registration code when you download the game from origin?

I bought a truck load of life points and they never got here. I waited a few days because there were allot of glitches at the time. But they are no where to be found. How do I get my $50 of life points. They were charged to my card.

The Sim's 3 I got from the App Store that I've been playing for years has no registration code. EA support says I have to buy the game from Origin or the EA site and start all my game over. What about all the LP's and all my work? Please, someone help me. If my progress has been stored in the cloud can't I buy the game again and download my progress from the cloud? I have baby Sim's that will die. This cannot be happening!

@zanyJoyce193 Merged your posts.

Is this about SimsFreeplay or Sims 3 for iphone/ipad ?

Yes, sorry, I had been up way too long trying to figure it out. I got Sim's Free play from the App Store a few years ago. I made several purchases for LP's that processed correctly, but, the truck load purchase didn't. Can you help me get this fixed? Thank you.

Well, then, how do I get my money back and cancel my subscription?

@zanyJoyce193 Moved your thread to the free play forum.

Please contact a game advisor for further help

Game advisors can be found through live chat.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page