Contact Firemonkeys https://help.firemonkeys.com.au/hc/en-us/requests/new
I may have missed minor prizes in Simtown Market that I did not notice but I definitely did not receive one of the grand prizes and contacted support and got the items
Thank you for your help. I am trying to contact Firemonkeys but it keeps saying "firemonkeys.zendesk.com refused to connect". If I can get it to work, I'll let you know how it goes.
Just as a sort-of an update as well: I have received all the other prizes that I've won so far in the current SimTown Market event, just not the gingerbread bookshelf prize.
Cheers.
I personally have issues with connecting to Firemonkeys server too
I can not use my regular browsers chrome or safari
I tried Edge and it worked on that, maybe it works on other browsers as well
I know it works on chrome for some, but not for me
TL;DR try another browser 🙂
Yes, I ended up using Firefox and my question has been submitted to them, so now I'm just waiting on a reply. Thanks for all your help! :eahigh_file:
I'll let you know how it goes!
I got a reply from Firemonkeys today. The agent told me that he was unable to give me the prizes that failed to appear in my inventory, but has offered me in-game currency as compensation. Should I just accept the offer?
Sorry to hear that they could not give you the items, I do not understand why they could not give them to you
You will get another chance to get the items, I unlocked the gingerbread furniture during the chocolatier crafting event and that will return at some point
It is up to you if you want to accept their offer or not, it is better than nothing but not what you wanted.
I'd probably take it but I am not you and it is not my game, so I can not tell you what you should do.
