The Marketplace ownership system is confusing and needs to be improved

I honestly think the Marketplace ownership system needs some serious improvement, especially when it comes to kits purchased through different platforms and currencies.

If you're going to offer kits through both Moola and real money (Cash), there should be a proper system in place to recognize ownership across all platforms. Why is it possible for me to own a kit one day, have it show as unowned the next, and then suddenly have it show as owned again? Why am I even being given the option to repurchase something I've already paid for?

I know the response to this is usually that this is how the system is designed and not a bug, but honestly, that doesn't make it any less confusing or poorly implemented.

For example, the Country Kitchen Kit showed as unowned in the in-game Marketplace just two days ago. Today, it shows as owned again in the Marketplace, but the EA app says I don't own it, even though the kit is literally installed in my game and accessible.

On top of that, all the kits I've purchased with Cash appear as unowned when I look at their Moola versions. So even though I already own the exact same content, the Marketplace doesn't seem to recognize that ownership across the different payment options.

How does that make any sense from a customer's perspective?

If I've paid for a product, I expect the platform to recognize that I own it. I shouldn't have to guess which storefront recognizes my purchase today, worry about accidentally buying something twice, or deal with conflicting ownership information between the EA app and the in-game Marketplace.

I think a much simpler solution would be to have a single kit page with clearly displayed purchasing options: EA app, website Marketplace, or in-game Marketplace, with the respective payment methods (Cash or Moola). And, most importantly, if you already own that kit through any of these options, it should simply say OWNED. That's it.

We're talking about a system that should be able to recognize whether a customer owns a digital product. I think we have the technology for that.

I love being able to access and purchase content for The Sims 4, but the current system makes something that should be straightforward unnecessarily messy and frustrating. Please consider improving cross-platform ownership recognition and making the purchasing experience more transparent for players.