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Ghost_19875's avatar
Ghost_19875
Newcomer
7 hours ago
Solved

The Sims 4 missing purchased Moola

I recently bought some moola on Sims and I haven’t received any of it. What do I do? [Thread moved from EA Community Discussion EN to The Sims 4 Marketplace EN. EA_Claus]
missing content
purchase issue
web store
  • EA_Claus's avatar
    EA_Claus
    6 hours ago

    Hey Ghost_19875​,

    Please follow this guide to find your missing Moola, and if nothing seems to help, reach out to the Customer Support team using the Contact us button at the bottom of the guide. 

    • Check that you’re logged in to the correct EA Account. 
    • Restart your PC or Mac, launch The Sims 4, and check if your content is still missing.

     

    Our advisors will do their best to continue helping you.

EA_Claus's avatar
EA_Claus
Icon for Community Manager rankCommunity Manager
6 hours ago

Hey Ghost_19875​,

Please follow this guide to find your missing Moola, and if nothing seems to help, reach out to the Customer Support team using the Contact us button at the bottom of the guide. 

  • Check that you’re logged in to the correct EA Account. 
  • Restart your PC or Mac, launch The Sims 4, and check if your content is still missing.

 

Our advisors will do their best to continue helping you.

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