Solved
Ads not playing in STS & all over town
Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung A12 OS Version Android 11 How often does the bug occur? Ev...
Ok so it seems this error is now fixed in my game thank goodness!
Not sure if support team did something to fix it.
But I did something to my device. I noticed that the ad showing (black screen then the error message appears) has like a ? Symbol so I checked that & I saw an advisory regarding TapJoy. So I researched that & found out how I can opt out since TapJoy seems to be a third party ad company used by mobile games. One of the things I learned was how to reset the advertising ID of your device & I did it just to test if the ads will work on my game.
Fortunately, it seems after the reset, the ads are now working both in STS & around town.
Hope this doesn't happen again.
#HappySimming😎
