App keeps crashing and freezing
The game keeps crashing and freezing. I have turned my phone off and on as well as restarted it and even uninstalled and reinstalled the app. Other applications on my phone such as The Sims FreePlay and SimCity BuildIt are working without bug issues. I can't seem to find a troubleshoot for this issue.Missing items after purchase and device sync Issue
Hello, Two or three days ago, I purchased an offer that included 10,000 Simoleons, 600 Cash, and other items. On the same day, I spent the Simoleons and Cash to decorate my house. Please note that I play The Sims Mobile on both an iPad 7th generation and an iPhone 13. I initially started playing on one device, then switched to the other. I noticed that some of my progress wasn’t saved, but it didn’t bother me at first because it wasn’t much. However, later, when I switched devices again, I found my house half empty! Strangely, the money had been spent, but the items I bought—or even just moved—were gone and still haven’t reappeared. I checked both devices and it was the same. I also waited about 8 hours, hoping the progress would sync, but nothing changed. I even tried deleting and reinstalling the game, but the issue still persists. Could you please help me recover the missing items or restore my progress? Thank you in advance.Hi! I have a little problem..
I play The Sims Mobile and i have three Sims; a couple and their son. Son aged up to an adult but he isn't as interactive as the other two. He wasn't interactive even as a child.. He's treated as NPC but he's part of the family and I can't choose him as the playable Sim. He still doesn't have his own portrait and for some reason his own parents treat him as a friend😳 instead as a son. I tried to update the game and everything there is to do, resorting to even trying to earn simcash to open another slot but to no avail🥺 I am playing on the Android phone, Xiaomi Redmi Note 14, a new phone. IF ANYONE HAS ANY TIPS ON HOW TO SOLVE THIS PLS CONTACT ME IN ANY WAY POSSIBLE! THANK YOU! Here is my EA ID if it helps! [Ilois4: Removed the screencshot with the ID, please don't share your personal details on the forums.]Game stuck in Faster Forward tutorial
Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia Account Verification: [SalixCat - Removed] my player id: [SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] my game stuck in tutorial Fast-er Forward, it been a long time, what I already do: 1. Reconnect my connection 2. Restart my phone 3. Check the game update 4. Uninstall my apps and then installed it again 5. Report the issue to EA help since 24 March 2024 ticket number [SalixCat - Removed] 6. try switching household and then switch back 7. troubleshooting the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only [SalixCat - Removed Player ID and other information. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.]
