Customer service and game bugs in The sim mob
So whoever is responsible for EA they can check the chats i am tired and mad because the service wasn't nice and the people there the lie to me multiples times and send me radom links of EA like forum or directions on how to send a ticket which I already did..One of the guys tell me to come here, to the forum and report the problem...we know that forum is nto the place to report any error or bug of the game...They could just said thay they don't know how to help or the can't... instead thy were wasting my time. I was in the chat more than an Hour the first guy name was Anubhav Saraswat and he ditch me to the other guy he said they know the problem and they are from the team or something like that.....obviously a lie the other two with even worst behavior they send me radom links.I cant remember or find there names . I send the first message around 11:30p.m and they close the chat around 1.59... 3 guys and none of them could say the truth or be respectful.... My two problems were that the game didn't show me offers on topjoy and second that the game removed two of my sim characters again. So if that the way that you treat as the people who support the game I will not continue playing the game and I will inform others for this. I am very disappointed .Should i share screenshot of the chats.. P.S. I uploaded the screenshot; unfortunately, you can’t see the time or the advisors’ names. When I opened the chat, I couldn’t find them. I only removed my personal informationURGENT SAVE CONFLICT - CASE #226310063
I am writing because all official support channels are failing, and this is my last attempt to save my account before The Sims Mobile shuts down. 1. **CLOUD SAVE IN DANGER:** My account (Player ID 1008165620819) has an urgent conflict. I accidentally selected "New Game", and the empty local save is now in conflict with the restored Cloud Save. 2. **LOCKED OUT OF SUPPORT:** I am locked in the **"New Game" tutorial** and cannot use the required in-game support system. 3. **EMAIL FAILURE:** Urgent emails to the specialist team **FAILED TO DELIVER** because the support inbox is full. 4. **CASE HISTORY:** This case was escalated to the dedicated queue by Advisor Yash as **Case #226310063**. I need a Community Manager to immediately check the status of **Case #226310063** and confirm that the final resolution steps will be sent to a working email address. This case requires immediate action from the specialist team.Food stuck on counter
Might have been a couple years ago that it happened. My Sim was preparing food and left it on the counter. I'm not sure whether I tried moving the counter and it caused the malfunction or what, but I can't store that counter, because it says it contains an item that cannot go into storage. Can't make changes to it, I can only move it. Now I want to make my house a different style and I can't because this counter won't store, and of course no cooking items for bonuses can be placed there either. I am wondering if someone can fix the glitch please. maybe there's something Im missing...?URGENT SAVE ROLLBACK REQUIRED: Sims Mobile - Live Chat FREEZING Email FAILED.
To the Sims Mobile Community Team, I require an urgent manual Save Rollback/Restore for my account due to lost progress. I have kept the game closed since the issue began to preserve the last good save. I have been blocked from receiving support due to Live Chat freezing immediately after providing my details, and the support email mailbox returning a "mailbox is full" error (delivery failed). CRITICAL ACCOUNT DETAILS: * Player ID: 1008165620819 * NEWEST Case #: #224892003 (Created 4:10 pm) * Related Cases: #224884674, #224839212, #224836875 Please flag this with the specialist team immediately for restoration.
