URGENT SAVE CONFLICT - CASE #226310063
I am writing because all official support channels are failing, and this is my last attempt to save my account before The Sims Mobile shuts down. 1. **CLOUD SAVE IN DANGER:** My account (Player ID 1008165620819) has an urgent conflict. I accidentally selected "New Game", and the empty local save is now in conflict with the restored Cloud Save. 2. **LOCKED OUT OF SUPPORT:** I am locked in the **"New Game" tutorial** and cannot use the required in-game support system. 3. **EMAIL FAILURE:** Urgent emails to the specialist team **FAILED TO DELIVER** because the support inbox is full. 4. **CASE HISTORY:** This case was escalated to the dedicated queue by Advisor Yash as **Case #226310063**. I need a Community Manager to immediately check the status of **Case #226310063** and confirm that the final resolution steps will be sent to a working email address. This case requires immediate action from the specialist team.Food stuck on counter
Might have been a couple years ago that it happened. My Sim was preparing food and left it on the counter. I'm not sure whether I tried moving the counter and it caused the malfunction or what, but I can't store that counter, because it says it contains an item that cannot go into storage. Can't make changes to it, I can only move it. Now I want to make my house a different style and I can't because this counter won't store, and of course no cooking items for bonuses can be placed there either. I am wondering if someone can fix the glitch please. maybe there's something Im missing...?URGENT SAVE ROLLBACK REQUIRED: Sims Mobile - Live Chat FREEZING Email FAILED.
To the Sims Mobile Community Team, I require an urgent manual Save Rollback/Restore for my account due to lost progress. I have kept the game closed since the issue began to preserve the last good save. I have been blocked from receiving support due to Live Chat freezing immediately after providing my details, and the support email mailbox returning a "mailbox is full" error (delivery failed). CRITICAL ACCOUNT DETAILS: * Player ID: 1008165620819 * NEWEST Case #: #224892003 (Created 4:10 pm) * Related Cases: #224884674, #224839212, #224836875 Please flag this with the specialist team immediately for restoration.
My first Purchase
Hello everyone, I purchase something on The Sims Mobile the money deducted to my account but when I check my game I got nothing. I restarted my game and also my phone until now nothing is happening. I'm so disappointed, I want to purchase more but I'm scared to have nothing. I don't know what to do. Please help. I can provide proof of purchased and also the screenshot of what I purchased.Whiteboard from Treasure Hunt crashes in parties
Although this was likely reported the during the first run of the "New Class Who Dis" Treasure Hunt, if anyone clicks on the Mastermind's Canvas White Board during a party, the game freezes except the music and they need to close and restart the app. Outside of parties, the board only has options to doodle on the board or erase it, but there are no animations. This is disappointing because I bought the Expedition Pack with plans to add another floor to my recreation center so I can add a conference room, but now I'll need to remove the board before parties. ScottSimoleons 🟥🟨🟩🟦🟪
