App Disappeared From Phone

Question

Product: The Sims MobilePlatform:Android PhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S8OS Version 9How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Download the app and after a few days the app disappeared from my phone. Can only access the app through Play Store.What do you expect to see?Connection Type WifiPlease select your region North AmericaCountry US‌Product: The Sims MobilePlatform:Android PhoneList the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy S8OS Version 9How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Download the app and after a few days the app disappeared from my phone. Can only access the app through Play Store.What do you expect to see?Connection Type WifiPlease select your region North AmericaCountry US‌The Sims Mobile app disappeared from my phone. I can only access the app through Play Store now.

ilois4 · Answer

@adilutedmind Hi, I don’t have much experience with Android but if you can access the game from the Play Store, does it mean that you can just start playing (without having to download the game every time)?

If you can start just playing the game, then it would sound to me that the icon for the game is missing and the game could be found by searching the App library. There should also be a possibility to place the icon to the home screen for better accessibility.

adilutedmind · Answer

That's correct. The icon disappeared. I searched my app library and there's no way for me to add the icon to my phone. I may just have to uninstall and reinstall the app. I'm just afraid I won't be able to reinstall it bc of this problem lol.

ilois4 · Answer

@adilutedmind Hi, were you able to add the icon?

I don’t recommend reinstalling the game since that might lead issues with your game progress. I’d look into the advice (google) what to do if the phone isn’t allowing to add icon to the home screen. It could be a setting that blocks it or need to update something.

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App Disappeared From Phone

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