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muying0115's avatar
muying0115
6 years ago
Solved

BUG: Missing contents STS GOLDEN TICKET

Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone Xr and iPad pro OS Version 13.3.1 Player ID: (Find your Play...
bug
  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Hey there, @muying0115. I'm sorry to hear you had a bit of a rough experience there.

    If they did refer you back to iTunes for the refund, it may be due to the fact that EA Help doesn't have access to refund the purchase as it was done outside of our system.

    It's similar to when you're at a movie theater and watch a film, but want a refund based on your experience. Only the movie theater would have access to the transaction, not the film studio.

    While EA Help can assist with many missing items cases, if you do need a refund instead, please reach out to iTunes and they can assist from there.

    Arrenai 🐱

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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @muying0115.

If you are missing a recent purchase, please reach out to EA Help and they can take a look into it for you. Please have your proof of purchase ready so that the game advisor can find your purchase.

Please let us know how it goes for you.

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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  • muying0115's avatar
    muying0115
    6 years ago
    @EA_Arrenai Don’t you think I did contact with any customer service? I spent 3 days on this problem. I contact the customer service again and again, through email, live chat and phone calls, but they are being helpless. They kick me here and there like a ball. Nobody can tell me what’s going on and even one of them told me on phone it’s a bug for everyone and asked me to wait which is apparently not true. I also uploaded all the purchase proof but nobody looked them. Now I’m asking a refund and they told me to go to iTunes. It’s really ridiculous. The EA customer service is really sucks.
    • EA_Arrenai's avatar
      EA_Arrenai
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      6 years ago

      Hey there, @muying0115. I'm sorry to hear you had a bit of a rough experience there.

      If they did refer you back to iTunes for the refund, it may be due to the fact that EA Help doesn't have access to refund the purchase as it was done outside of our system.

      It's similar to when you're at a movie theater and watch a film, but want a refund based on your experience. Only the movie theater would have access to the transaction, not the film studio.

      While EA Help can assist with many missing items cases, if you do need a refund instead, please reach out to iTunes and they can assist from there.

      Arrenai 🐱

      Did you receive an awesome, helpful response? 👍 +XP!

      Was your issue resolved by a great post? 🙌 Accept as Solution

      ASK. ANSWER. LEVEL UP.

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