EA StaffHi @high5thai!
Please, keep in mind the game is currently available only in select territories during soft launch. Could you tell us which country are you trying to download the game from?
Glad to see you are interested in the game! 🙂
-Mai
Hi! Thanks for your attention! I'm on Brazil, it's already available in here... Any other idea about what could be the problem?
I don't know if this information helps, but I've seen another brazilian gamer with the same problem at Answer HQ Portuguese, and his device was also by Motorola, although it's not a Moto Maxx - it's a Moto X Play. Maybe the problem is related to Motorola devices?
EA StaffHi @high5thai,
Thanks for sharing with us all that information. Unfortunately, your device would need more RAM memory to be able to download the game, and that's the reason you are getting the message. This is a soft launch so this could change in the future, and I will make sure to let you know if that happens.
Sorry for the inconvenience! ☹️
-Mai
EA Staff
EA StaffHi @marie9053,
The game has not been released yet. Right now, it's only available in selected territories, that's why you can't download it from USA.
I would suggest subscribing to this thread >> http://answers.ea.com/t5/Game-Information/The-Sims-Mobile-Coming-soon/td-p/6052293, as we will post any updates about the release in there.
Welcome to Answers HQ! 😃
-Mai
