My first Purchase
Hello everyone, I purchase something on The Sims Mobile the money deducted to my account but when I check my game I got nothing. I restarted my game and also my phone until now nothing is happening. I'm so disappointed, I want to purchase more but I'm scared to have nothing. I don't know what to do. Please help. I can provide proof of purchased and also the screenshot of what I purchased.
ANANSI’S AGELESSA BODE MISSING
I had been playing with my ios ipad when my Anansi’s Ageless Abode, fully furnished btw, had disappeared. I had purchased it and now its gone. I keep trying to get EA support but they keep thinking im playing on Sims Freeplay when im using The Sims Mobile (TSM). This has been very frustrating and i just want my home back with all its stuff.
Progress lost, items gone
I alternate between iphone and ipad, and its been working fine until today. Was building my house and putting in my expensive furniture/stuff that I already own, and suddenly when I open the game again, all progress is lost AND i can’t find any of my items in my storage. It’s like it vanished into thin air, but my simoleons or simcash show that I did spend on those items already. any advice??? Super bummed.Purchase problem
I purchased a bundle 6 days ago where I was supposed to recieve 350 simcash over 7 days which I have not recieved I've filled out 20+ tickets have spoken to loads of agents who have done nothing accept telling me I need to fill out more tickets and telling me to contact the mobile department which I have with no response really why is getting support so difficult and stressful please can you fix thisCompra de recompensa
Fiz uma compra no jogo ontem e não entrou as recompensas: Paguei R$20 nesta oferta e não recebi nada e o suporte não me ajuda em nada!!!! Aprimoram. Oficina Ecológica 3, esse era o nome da oferta e nela vinha 1000 tampinhas ecológicas, 1500 de notinha verde, 15000 moedas douradas, 1 cadeira e 1 vestidoUrgent Issue with Sweet Treats Showdown – Request for Fix or Compensation
Hello EA Support Team, I have been playing The Sims Mobile for about two years, and I keep experiencing the same recurring issue during the Sweet Treats Showdown event. I’ve contacted support before, but unfortunately, the problem still hasn’t been resolved, and it is becoming very frustrating—especially since I also spend money on the game. Here’s the issue: • I only have 2 items left to complete the event and earn the grand prize. • However, the system keeps telling me I need to collect 20 more items, which doesn’t make sense. • I have already spent 28 tokens without receiving the items I need. • Now, I only have 3 more hours left to finish, and this bug is preventing me from completing the event. This is very discouraging because I truly love the game and want to keep playing. But issues like this make it hard to enjoy the experience. Please look into this immediately and provide a solution or compensation. My Player ID: 1007957676475 Thank you for your help, and I hope this can be resolved quickly. Best regardsLost progress
i used to play the sims mobile game a ton and I had achieved atleast level 20. I was a doctor, had a husband and kids and my house was nice. Then my game started glitching and I resulted to deleting the app like I had before with no problems. It didn’t give me a choice to recover my progress and I had to make a new account. I lost interest due to this and now I’d like to start gaming again. Is there any way of getting my old data back?Unable to Make Purchases – Payment Never Starts (iOS / App Store)
Hi everyone, I’m having trouble with in-game purchases in The Sims Mobile. Whenever I try to buy a pack, I get this message: “Please restart the game to continue the transaction.” The issue is that the payment process never actually starts with the App Store — my payment method is not charged at all. It seems the game fails to even initiate the transaction. Has anyone else experienced this issue and found a solution? Thanks in advance!Bug/Glitch
After the latest update, my game is stuck in the “Fast-er Forward” tutorial with Dr. Gene Iyus. The popup appears, but when I tap the yellow arrow or the icon, nothing happens. I cannot continue the tutorial or play the game at all. I already tried restarting my device and reinstalling the game but the issue is still the same. Please help me fix this bug so I can continue playing.
