URGENT SAVE CONFLICT - CASE #226310063
I am writing because all official support channels are failing, and this is my last attempt to save my account before The Sims Mobile shuts down. 1. **CLOUD SAVE IN DANGER:** My account (Player ID 1008165620819) has an urgent conflict. I accidentally selected "New Game", and the empty local save is now in conflict with the restored Cloud Save. 2. **LOCKED OUT OF SUPPORT:** I am locked in the **"New Game" tutorial** and cannot use the required in-game support system. 3. **EMAIL FAILURE:** Urgent emails to the specialist team **FAILED TO DELIVER** because the support inbox is full. 4. **CASE HISTORY:** This case was escalated to the dedicated queue by Advisor Yash as **Case #226310063**. I need a Community Manager to immediately check the status of **Case #226310063** and confirm that the final resolution steps will be sent to a working email address. This case requires immediate action from the specialist team.Food stuck on counter
Might have been a couple years ago that it happened. My Sim was preparing food and left it on the counter. I'm not sure whether I tried moving the counter and it caused the malfunction or what, but I can't store that counter, because it says it contains an item that cannot go into storage. Can't make changes to it, I can only move it. Now I want to make my house a different style and I can't because this counter won't store, and of course no cooking items for bonuses can be placed there either. I am wondering if someone can fix the glitch please. maybe there's something Im missing...?
URGENT SAVE ROLLBACK REQUIRED: Sims Mobile - Live Chat FREEZING Email FAILED.
To the Sims Mobile Community Team, I require an urgent manual Save Rollback/Restore for my account due to lost progress. I have kept the game closed since the issue began to preserve the last good save. I have been blocked from receiving support due to Live Chat freezing immediately after providing my details, and the support email mailbox returning a "mailbox is full" error (delivery failed). CRITICAL ACCOUNT DETAILS: * Player ID: 1008165620819 * NEWEST Case #: #224892003 (Created 4:10 pm) * Related Cases: #224884674, #224839212, #224836875 Please flag this with the specialist team immediately for restoration.
My first Purchase
Hello everyone, I purchase something on The Sims Mobile the money deducted to my account but when I check my game I got nothing. I restarted my game and also my phone until now nothing is happening. I'm so disappointed, I want to purchase more but I'm scared to have nothing. I don't know what to do. Please help. I can provide proof of purchased and also the screenshot of what I purchased.ANANSI’S AGELESSA BODE MISSING
I had been playing with my ios ipad when my Anansi’s Ageless Abode, fully furnished btw, had disappeared. I had purchased it and now its gone. I keep trying to get EA support but they keep thinking im playing on Sims Freeplay when im using The Sims Mobile (TSM). This has been very frustrating and i just want my home back with all its stuff.
Progress lost, items gone
I alternate between iphone and ipad, and its been working fine until today. Was building my house and putting in my expensive furniture/stuff that I already own, and suddenly when I open the game again, all progress is lost AND i can’t find any of my items in my storage. It’s like it vanished into thin air, but my simoleons or simcash show that I did spend on those items already. any advice??? Super bummed.
