[Guide] Finding your Player ID / How to send a Help Ticket In-Game.
Finding your Player ID: The EA Support team may ask for your Sims Mobile Player ID to find your account and help with missing content, progress issues, and more. Here’s how to find it. Write down your Player ID or take a screenshot of it and keep it somewhere safe. That way you have it if you need help but can’t load the game. You’ll see your Player ID on the first loading screen when you start the game. Follow these steps to find your ID if you’re already in the game: Tap the arrow pull-out tab on the right side of the game screen. Tap the Settings cog tab. Tap Help & About. Tap About. Your Player ID is at the top, just under the game version. Copy your Player ID down and keep it somewhere safe. That way you have it if you need help but can’t load the game. NOTE: Please DO NOT share your Player ID on Answers HQ. Source:https://help.ea.com/en-us/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile/ Contacting EA for help in-game: A Help Ticket from your in-gameaccountis a message that brings through needed details directly to mobile advisors. Using other methods like Facebook or Twitter will only delay support and you will be asked to go back and send an in-game help ticket. Help tickets from your mobile in-game account are the best way to contact support as they will go through directly to the mobile advisors who will be far more informed. Follow the following steps: Tap thearrowpull-out tab on the right side of the game screen. Tap theSettingscog tab. TapHelp & About. TapHelpto visit EA Help. The EA Help site will open on your device's web browser. Choose your device. Select topic. Sometimes you will also have to select issue depending on the topic you have selected. Provide your player-ID. Here you can read where to find it. Select a contact option. I personally preferEmail. Fill in the form. Provide all information that could help solve your case. Attach screenshots if you have and send in your ticket. If the EA Help site does not open, try clearing cookies on your browser. This might help open the EA website on your device. Here you can read how to clear cookies on iPhone or iPador how to clear cookies on Android. If you are not able to open your game app, please use the following link to send in a ticket:https://help.ea.com/en/help-top-issues/?product=the-sims-mobile If you have lost pack content or haven't received a pack, have valid proof of purchase available for advisors.Purchases on mobile aren't made on Origin aka EA's tool, they are made on either Google Play or iTunes so in order for support to confirm that there was a payment made they will needvalid proof of purchase. Once they verified the purchase they can check if the content is on the account,. If it's not the advisors will take it from there.
Missing building materials marked as “owned”
I posted earlier on Reddit about missing some building materials marked as owned from a festival: the herringbone masonry floor during enchanting autumn, the stand-alone straw/ thatched roof from Nalani’s beach house, and now it seems the Behr container walls. I do not have any of these building textures/surfaces—they’re only available in the house templates, not independently, and I can’t choose them as an option on any build without using that template—and I don’t have a bunch of spare templates hanging around. Have people here had the same issue, and if so for how long? Did anyone have luck with support? How can this be fixed?
purchasing works
I bought 600 money, 100,000 gold, 50 costume money and 20 llama tags yesterday in the game with 100 TL but the llamas did not come and when I tried again it gave an error and it shows that I have purchased many products but they are not anywhere. Today I bought another product, the accelerator, but I want to return it but it is not possible to return it and where can I do it? There is no support team anywhere. Nobody helps in this game. Where is this team? I want a refund.
Unable to make purchases
I haven’t been able to make any transactions in the game. I keep getting the same error “Transaction in progress - please restart the game to continue the transaction”. The transaction never gets completed. I’ve also reinstalled the game. But I still keep getting the same error.
‘Whispering Willows House‘ payment issue______<<<
‘Whispering Willows House‘ payment issue______<<< Now its 22 of october tuesday day of year 2024 and i payed! the payment ,is out! my bank account is missing the amount... and i ? can't see the ‘Whispering Willows House‘ The package advertised so well and i couldn't resist the instant click to purchase effective immidiatly ! I made few purchases before since i begun playing(payment made through official PlayProtect aplicator from there has i downloaded the app as well , a few months ago) have made fewer amounts of purchases that didnt seem to dissapoint yet,so i had no reason to doubt this purchase to fail,i realy did expect to recieve this halloween treat and didnt care to pay for it bit extra,now as i checked the payment is down on my bank account but not yet have i recived the ‘Whispering Willows House‘
Whispering Willow House
On Thursday 10/17/2024, I purchased “The whispering willow house” for 19.99 (21.99 after tax). I have made several purchases through the Sims Mobile and have never had an issue until this day. The purchase successfully processed and came out my bank account immediately yet no house or items to be found in my inventory. I contacted the EA live agents who were completely useless and each one had a different way of just completely going around the issue and not helping. One actually had me jump through hoops and bounds to prove I made a payment when I clearly had a receipt and order number and he still decided to end the chat with no resolution. I have restored purchased, deleted and re-installed the game and still have not received anything. I belong to multiple sims mobile groups and i have seen several on other platforms and now on this one of players buying the same content and receiving no items and absolutely no help from EA. EA is a huge company and this is straight robbery. Posting this in hopes for resolution from the Creators!
Error making a purchase.
*snip* I made a purchase within the game of ‘Whispering Willows House’, the payment was made, but I did not receive the items. After that, whenever I try to make a purchase, the message appears informing to "restart the game to continue the transaction", and this does not make any sense. I was checking that the same happened with other players, and this mistake of making a purchase and not receiving what was bought has been happening for a long time, which is something inadmissible for a company as big as EA. It's a mistake that should have already been corrected, but your assistance just doesn't work. And this is a mistake of the game itself, and not an error of our bank or the payment platform as one of the Managers tried to insinuate here. I will continue to send emails until you solve my problem and that of so many other players. (CM: Edited to remove additional language. Please only post in the language of the board.)
