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high5thai's avatar
high5thai
9 years ago

Can't download The Sims Mobile on Motorola Moto Maxx

Hello! I own a Motorola Moto Maxx, Android 6.0.1. I tried to download The Sims Mobile, but it says on Google Play that my device isn't compatible. I can't understand why, can someone help me please? ...
technical issues
high5thai's avatar
high5thai
9 years ago

Hi! Thanks for your attention! I'm on Brazil, it's already available in here... Any other idea about what could be the problem?

I don't know if this information helps, but I've seen another brazilian gamer with the same problem at Answer HQ Portuguese, and his device was also by Motorola, although it's not a Moto Maxx - it's a Moto X Play. Maybe the problem is related to Motorola devices?

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @high5thai,

Thanks for sharing with us all that information. Unfortunately, your device would need more RAM memory to be able to download the game, and that's the reason you are getting the message. This is a soft launch so this could change in the future, and I will make sure to let you know if that happens.

Sorry for the inconvenience! ☹️

-Mai

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi @high5thai,

    I would recommend trying to download the game again in a few days 😉

    -Mai

    • high5thai's avatar
      high5thai
      9 years ago

      Hi, thanks for your attention! Could you tell me which is the minimum RAM memory requisited today? My Moto Maxx's got 3GB RAM.

      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        9 years ago

        Hi @high5thai,

        When did you try to download the game? Today?

        -Mai

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