Forum Discussion

Instinct294's avatar
Instinct294
7 years ago
Solved

[Closed] - Connection Issue with the loading screen

Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung S8+ OS Version 15.0.2.69790 Player ID: (Find your Player...
bug
EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Sul sul, @MarinaA82 and @givememore86.

Thanks for giving that a look. I'd like to request some additional information to see if we can track down what's occurring. Some of these issues may have already been noted in previous replies, but I just want to make sure it doesn't get lost.

  • What is the make/model of your device?
  • What is the OS version of your device?
  • Have you tried Wifi, mobile data, or both?

The more of the above information you can share, the better. I look forward to hearing from you.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

MarinaA82's avatar
MarinaA82
7 years ago
Hello, I have not received any answers from experts yet, but I want to tell you that I receive messages from the game, and my phone wrote twice about the game, that the game crashed.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago

    Hey there, @MarinaA82. Thanks for the information you've provided in this thread. I hope we can get some additional information from others affected, as well.

    Escalations can take a bit of time as they work to investigate the issue, but please keep an eye on your email as that will be how they'll get back to you on it.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? :eahigh_file: Accept as Solution

    ASK. ANSWER. LEVEL UP.

    • SalixCat's avatar
      SalixCat
      Hero+
      6 years ago

      @EA_Arrenai I got the "Where is the network" message frequently during the weekend, especially when connected to WiFi.

      My device is a Samsung Galaxy tab S3 running Android 8.1.0.

      Player ID: 1003403535473

      Connection type: WiFi (tried both, 2.4 GHz and 5 GHz) and 4G.

      Yesterday afternoon I had to do again a whole Llama Zoom because of this issue ☹️

      This is a screenshot I took early this morning after I got the "Where is the network" message. There was no need to close any background apps or delete files... nothing at all. Samsung's device care app shows that my device is optimized to 100%.

      As several users have already said, I don't have issues with streaming or with other games. Only TSM game app disconnects from WiFi.

      • EA_DragonsEye's avatar
        EA_DragonsEye
        Icon for EA Staff (Retired) rankEA Staff (Retired)
        6 years ago

        Hi @SalixCat and @MarinaA82!
        @SalixCat  it looks like your image is not correctly uploaded and I can't see it.

        Have you tried switching from wifi to data when you get this issue? If so, does it persist?
        Have you noticed getting this message randomly or on some particular loading screens (as after going to CAS or moving to a particular place of the city)?


    • MarinaA82's avatar
      MarinaA82
      6 years ago
      Hello! I have not been answered for a long time from the support service. many have this glitch, but someone then turns on the game and therefore they don’t write here. I also found out that other users cannot come to visit me to see the house. please help us with this problem

About The Sims Mobile

Make a connection with Simmers, share your knowledge, and troubleshoot issues in The Sims Mobile official community.6,600 PostsLatest Activity: 2 months ago