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Instinct294's avatar
Instinct294
7 years ago
Solved

[Closed] - Connection Issue with the loading screen

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung S8+
OS Version 15.0.2.69790
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1003507575287
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When opening the app and the screen keeps loading and eventually says there is an issue with the network
What do you expect to see? The bug to be resolved instead of trying to keep blaming it on the player's connection issue if multiple players are having the same issue.
Connection Type Wifi
Please select your region North America
Country
Additional feedback

‌

I have already spoke with an EA advisor and was given case#49749870 since last month. Till now the issue about the loading screen has never been fixed when many players are having the same problem. There is nothing wrong with my wifi and I have used different wifi networks with the reoccurring issue. I have done all the basic trouble shooting such as, restarting the phone, making sure the game and phone are up to date, clearing cache, reinstall/installing the app, and made sure I have enough storage. This bug is not on my end and has to do with the game connectivity, since I have no problems opening my other apps.

bug

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  • velvttearz's avatar
    velvttearz
    6 years ago
    @MarinaA82 It looks like thats how they treat all of us, hoping we will go away. I hate how all of us have to go through this.
  • MarinaA82's avatar
    MarinaA82
    6 years ago
    I still hope that they are working on a bug and will update the game in the near future. but you're right, it’s very frustrating to expect a response from the team and their help. I laid out in my game time, effort and money. I also wanted to buy paid packages, but now I don’t know what to do with the game. she no longer works at all.
  • velvttearz's avatar
    velvttearz
    6 years ago
    @MarinaA82 I'm hoping the Halloween update will fix the issues, but I highly doubt it. Why would anyone would want to risk spending more money in the future when they seem like they don't care. It is very frustrating.
  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    6 years ago

    Hey there, @MarinaA82. I would like to say that I sincerely apologize for missing your comment, as well. Bad Arrenai! ☹️

    I looked into your issue, and it looks like your case was escalated to the game team. Admittedly, those issues can take some time, but I would keep an eye on your email for updates on the case. Thanks so much for your patience so far.

    Arrenai 🐱

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  • Kawkaew_ps's avatar
    Kawkaew_ps
    6 years ago

    Same. 

    I'm still experiencing this problem. I have reported this issue to EAHelp for more than 3 weeks. I hope that the team will not ignore this issue and should fix it quickly.

    > My case 50737853

    I hope to hear good news from Ea Team soon.

  • JamaicanGirl01's avatar
    JamaicanGirl01
    6 years ago
    @EA_Arrenai This is a bug that needs to be addressed. It’s not players’ devices it’s whatever update y’all put into the game. I started experiencing this bug again couple days ago after I made an in app purchase, my game started loading really slow and I would get the error. At first I was able to get in and play casually but today,I can’t play at all. My friends told me they can no longer see my house and it’s true because I can’t see my house from my other account either and my game would crash and I would have to force close. EA help will offer a roll back but that’s really inconvenient, we get events back to back and we’re always losing items due to that. EA / Firemonkeys should seriously consider implementing a manual save button because no one knows for sure when the game auto saves. This game has so much potential but the glitches and bugs kills it!!!
  • JamaicanGirl01's avatar
    JamaicanGirl01
    6 years ago
    @JamaicanGirl01 This bug also caused me not to get a pack I paid for but my payment was processed. I now have to go through EA help to get it manually granted! A lot of inconvenience if you ask me. Fix it!!!!!

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