That sounds like something is off with the game syncing.
I'd suggest contacting EA on this, have them check out your account. If they can't find anything please let us know!
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
I'm seeing more and more reports on this one, so I'll add it to the list!
Since one of the recent updates (I think the one that caused summer bbq grills to show up as flipped, facing the opposite direction) I’ve experienced this bug that is blocking some of my items as well. The two items where I notice the bug are with my summer bbq grill and my zen waterfall. I haven’t changed the layout of my house in about two months, and my item placements were never blocked or an issue prior to the update.
The only reason I noticed the issue with my summer bbq was because it’s a 75-point party item, and due to being blocked, was un-usable at my parties. I preempively check that my bbq isn’t blocked for parties so as not to cause an issue for my guests. Similarly, I noticed the bug for my zen waterfall because it’s a common quick task I receive during LlamaZoom completions, and I’m unable to interact with the item when it’s blocked.
I’m always able to fiddle with the items to place them exactly where I want them in their original spot with no issue (meaning I *can* interact with the items in the locations I want them to be in), but when I interact with other items, or switch locations on the map and return home, they periodically become blocked again.
The issue, for me, is very replicable. When creating this post, I checked my grill and it was fine and un-blocked. I interacted with my zen waterfall to move it to a new location. I returned to select (long press) my grill, and it was red/blocked. I cancelled the interaction, and repeated the steps. It switched several times between being blocked to being un-blocked.
EA StaffCan you please list which objects exactly are you having problems with?
And when did you place them on your lot?
The objects I had problems with were the rocket ship and the baby bassinet. I moved them both after I remodeled my house (a little before or after the big Feb 21 update, not sure which). They worked briefly, then out of the blue they were blocked. As I mentioned above I was in the middle of Bundle of Joy with the bassinet, and halfway finished with it, when it stopped working and had to be moved. Thanks!
