Forum Discussion

Anonymous's avatar
Anonymous
8 years ago

Compatibility issue for Ipad

Hi Everyone,

I have been trying to download The Sims Mobile and it keeps saying "The Sims Mobile is not compatible with this iPad" . I checked the list of compatible devices and my Ipad is on that list - I even double checked the serial number and yes my iPad is compatible. I have enough space and have the newest update so I really don't get why it isn't downloading. Has anyone else had this issue? How can I resolve this because I really wanna play? 

technical issues

6 Replies

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago
    Hi @Yolzie,

    Welcome to the forums!

    Could you let us know which iPad do you have, and which iOS version?

    First thing I would try is restarting your iPad - turning it off completely and then restarting it. That will clear your RAM memory, you would be surprised how many issues can be fixed just like that!

    If that doesn't work, could you check if App Store allows you to download any other apps?

    -Mai
  • Anonymous's avatar
    Anonymous
    8 years ago
    Hi Mai,

    Thank you for the quick response. I have the latest iOs version installed (9.3.5), I have 1gb of available space and I have an Ipad 2 mini (wifi and cellular) - it lists my Ipad as one of the compatible devices. I also successfully downloaded other apps from the App Store. I turned the Ipad on and off , and there was no change it still states that " The Sims Mobile is not compatible with this Ipad".

    Please help as I really wanna play -


    -Yolzie
  • HazelJW23's avatar
    HazelJW23
    8 years ago

    I have the same iPad and can play this game on it, well I could until it says update yet there’s no where to update it just takes us to the App Store. I hope you get it sorted 

  • Anonymous's avatar
    Anonymous
    8 years ago

    I have the same probblem as yoltzie and im using an ipad 4 running ios 10.3.3 i was hoping i could play the game ut i cannot due to compattibility issue. I tried downloading it using my android phone running mashmallow but the language is not english. Can you help me too?

  • Anonymous's avatar
    Anonymous
    8 years ago
    I hope so too. It sucks that it's giving you problems tho...

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