Thank you!!
Version 13.1.0 bug fixed.
Try this then. Close the game, hit force stop, then restart your phone. Hopefully that will work.
Also make sure you have the latest version of the game from your app store. They were working on the server the other day. 😃
I tried to close game and open again, app still crash. Also tried to delete then reinstall app and play again, app still crash too. 😢
(My app version 13.0.2)
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/
EA Staff@mzxykelj76o6 please check how your game is now on the latest version of the game 🙂
Thank you!!
Version 13.1.0 bug fixed.
