Elder
Product: The Sims Mobile Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPhone 7 Plus OS Version 13.3 Player ID: (Find your Player ID in Si...
Forum Discussion
@AbC2841a7316521 Hi, did you retire the sim only (the sim will become an elder but still in the portrait picture) OR did you retire the sim THEN REMOVED the sim (can be done by tapping sim then tapping bday cake beside name box or tapping family portrait then tapping sim & tapping remove). If you removed the elder sim, he or she will be gone from your house & portrait picture FOREVER BUT will be found on generations part of the family portrait).
If these scenarios are not the case then you can ask for EA in-game help thru Help in the settings of the game. Take note of your player ID coz you'll need this when you report (found on the upper right side of the screen when your game loads). Hope this gets resolved for you.
#StayHome #StaySafe #SaveLives #PlayTogether
