Error trying to adopt a Sim
Hello, good afternoon, I need to report a bug in the game The Sims Mobile that I have had for several updates and I see many players with the same bug in their game.
When I try to adopt a Sim from ...
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EA_Shepard
Community Manager
Community ManagerHey, I wanted to follow up on this thread to see if you continue having issues with the game! Apologies no one has reached out to you on this issue! There should have been some updates to the game that were similar to this.
Cheers!
Hello. Yes, I still have this issue on my account when trying to adopt a Sims
- EA_Shepard
@1004209487179 Hey, thanks for the reply, I see no issues with this currently but still poking around. Can you give me a breakdown of what steps you are taking to adopt?
Walk me through the rough what happens, and what you have done. If it is an account issue it would be corrupted data. With that, it's going to be limited to basically rolling back the account which we want to avoid.
Maybe there is a step we missed. I've adopted multiple kids, one about a week ago so it is working. It may be an isolated incident at the moment.
Hello, the steps I follow to ask a Sims to move into my house are:
1. attend a party
2. Add the person who owns the Sims I am going to ask to join my household to my friends list.
3. Complete a relationship story up to level 8 to unlock the option.
4. Ask Sims to join my household
The video shows in detail what the problem is and I already explained it throughout the report.
In fact you are wrong, this bug was reported many times by different people, not just me. Below I leave you a screenshot and the link of someone else's report published in January 2020 and they say they have this same error
Today that report has 160 points and yet this error has not been solvedhttps://answers.ea.com/t5/Bug-Reports/Open-Adopting-a-sim-not-successful/m-p/11366980#M22765
- EA_Shepard
@1004209487179 A thread from 2020 can't really be used as an escalation path with a player who is having the issue in 2024. So when I say there are no reports, there are no recent open tickets on this specific issue with the development team.
Not being able to adopt, at the moment is not a widespread reported issue. What this will come down to is a missed step or bugged task step, in the game which would need a ticket for the mobile to team to view, or a rollback to a point where that save was not corrupted in some way. I see multiple threads online providing advice on this issue.
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