Error trying to adopt a Sim
Hello, good afternoon, I need to report a bug in the game The Sims Mobile that I have had for several updates and I see many players with the same bug in their game.
When I try to adopt a Sim from ...
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EA_Shepard
Community Manager
Community Manager@1004209487179 A thread from 2020 can't really be used as an escalation path with a player who is having the issue in 2024. So when I say there are no reports, there are no recent open tickets on this specific issue with the development team.
Not being able to adopt, at the moment is not a widespread reported issue. What this will come down to is a missed step or bugged task step, in the game which would need a ticket for the mobile to team to view, or a rollback to a point where that save was not corrupted in some way. I see multiple threads online providing advice on this issue.
In the video that Salix Cat shared you can see very well what the problem is. I hope you can see it and understand what the error I'm talking about is because it seems like you are trying to hinder the help if you really want to help me
- EA_Shepard
@1004209487179 I understand quite well what the specific issue is. I've worked on this game for quite a while. If you are following the steps to adopt, and have done so multiple times, OR the options in your game are not working as intended, that becomes a corrupted save issue.
This is not currently a gamewide issue as I and others were able to perform an adoption in-game. Community Managers are not a part of the games team and therefore we can only direct you on how to try to get it done, or where to go for support in order to have your game looked into. We are not support. We are not game developers. This is why we ask players to file a case so that the mobile team who can see into the saves can take a look.
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